Cannot Send Messages To The Oracle Service Cloud

(Doc ID 2127790.1)

Last updated on FEBRUARY 02, 2018

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Symptoms

On : NA version, CX Integration > Right Now

What is the cause of error message "The message could not be sent to Oracle Service Cloud" when trying to send a direct Facebook message from SRM Engage to Oracle Service Cloud?

Cause

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