Cannot Send Messages To The Oracle Service Cloud (Doc ID 2127790.1)

Last updated on APRIL 26, 2016

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Symptoms

User receives error message when trying to route customer service tickets from Engage to The Oracle Service Cloud. 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms