Update Personal Benefit Balance Upload Error - (504) Gateway Timeout (Doc ID 2128120.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Fusion Benefits Cloud Service - Version 11.1.10.0.0 and later
Oracle Fusion Benefits - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

 On : 11.1.10.0.0 version, Manage Benefits

When attempting to update the Personal Benefit Balances, the following error occurs.

ERROR
-----------------------
The remote server returned an error: (504) Gateway Timeout.

~~~~~~~~~~
WebException: The remote server returned an error: (504) Gateway Timeout.
Source: System
Stack:
at System.Net.HttpWebRequest.GetResponse()
at oracle.adf.client.windows.common.internet.http.ManagedHttpResponse..ctor(HttpWebRequest request)
at oracle.adf.client.windows.common.internet.http.ManagedHttpRequest.GetResponse()
at oracle.adf.client.windows.datamanager.servletrequest.SyncRequest.BeginResponse()
at oracle.adf.client.windows.datamanager.servletrequest.MultiSyncModelRequest.ReadResponse()
at oracle.adf.client.windows.datamanager.servletrequest.BindingContainerRequest.InternalCallSyncServlet()
at oracle.adf.client.windows.datamanager.servletrequest.SyncServletRequest.CallSyncServlet(Boolean retry)
at oracle.adf.client.windows.datamanager.ADFBindingContext.SendSyncServletRequest(SyncServletRequest request)
at oracle.adf.client.windows.datamanager.ADFBindingContext.InvokeBindingContainerRequest(BindingContainer bc, BindingContainerRequest request)
at oracle.adf.client.windows.datamanager.BindingContainer.EndMultiSync()
at oracle.adf.client.windows.excel.runtime.uicomponent.table.TableOperationHelper.ReadMultiSyncRows(List'1 batchRows)
at oracle.adf.client.windows.excel.runtime.uicomponent.table.TableOperationHelper.ProcessRows()
at oracle.adf.client.windows.excel.runtime.uicomponent.table.TableOperationHelper.Run(RTColumn rtColumnFlaggedOrChanged, Int32 cRowsFlaggedOrChanged, Boolean abortOnFail)
at oracle.adf.client.windows.excel.runtime.uicomponent.table.DEGUploadHelper.Upload(Boolean haveOptions, Boolean abortOnFail, Boolean downloadAfterUpload)
at oracle.adf.client.windows.excel.runtime.uicomponent.RTDataEntryGrid.Upload(RTComponentAction rtAction, Boolean allOrNothingCommit)
at oracle.adf.client.windows.excel.runtime.uicomponent.RTDataEntryGrid.Invoke(RTComponentAction rtAction)
at oracle.adf.client.windows.excel.runtime.uicomponent.RTComponentAction.Invoke()
at oracle.adf.client.windows.excel.runtime.uicomponent.RTActionCollection.DoInvoke(RTColumnCollection parent)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Navigator > Benefits > Evaluation and Reporting > Personal Data Loaders > Update Person Data Loaders > Enter date
Click Download > Make Change> Click Upload
Error results

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot update the Personal Benefit Balances.

Cause

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