How To Enable Job Title Field's Sorting Capability? (Doc ID 2128294.1)

Last updated on APRIL 24, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
The "Job Title" column on the Account's Contact page in SUI does not support sorting functionality.

EXPECTED BEHAVIOR
-----------------------
The "Job Title" column on the Account's Contact page in SUI should support sorting functionality.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in to SUI.
2. Go to Accounts
3. Choose an account and go to the Contacts tab.
4. The "Job Title" is not sortable.
5. Go back to the Accounts page.
6. Go to page composer.
7. Go back to the Contacts tab.
8. Click the "Select" mode.
9. Click the "Job Title" column to edit the component.
10. Check "Sortable"
11. Click "Apply" and "Ok"
12. Still not sortable


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot sort by Job Title.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms