Error Opening Microsoft Word Documents in IE11: This document could not be registered. It will not be possible to create links from other documents to this document

(Doc ID 2128836.1)

Last updated on JULY 17, 2017

Applies to:

Oracle TBE Recruiting Cloud Service - Version NA and later
Information in this document applies to any platform.

Symptoms

ERROR
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Opening Microsoft Word resumes directly from IE11 gives the following error after clicking the "Enable Editing" button within word:

"This document could not be registered. It will not be possible to create links from other documents to this document"

After clicking OK to close the error pop-up, it then shows a Taleo "Secure Customer Login" error screen within the Word document instead of the resume.

STEPS
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The issue can be reproduced at will with the following steps:
1. Locate a candidate with a Word resume and click on the Word doc icon to open it.
2. When presented with the "What do you want to do with resume [file name].doc?" pop-up, choose Open. Choosing Save or Save As does not cause the error.
3. Click Enable Editing.
4. The "This document could not be registered. It will not be possible to create links from other documents to this document" error occurs.
5. Click OK.
6. See the Taleo "Secure Customer Login" error screen.

Cause

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