Adding Address to an Account will Not Trigger Assignment (Doc ID 2129105.1)

Last updated on SEPTEMBER 04, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Territory Management, Quotas

ACTUAL BEHAVIOR
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account territory issue

In detail I have these scenarioes:
1. account creation with address: the territory are correctly assigned (this is right)
2. account creation without address: no territory is assigned (this is right)
3. account updating with an address: the Overlay territories are assigned (this is right), no Prime territory is not assigned (this is WRONG)

As reported, the problem is on the case 3 because the same territory that is not assigned in this case is instead assigned in the case 1. I have checked the profile configurations and both the profiles (to automatically assign a territory) are set to Yes.

Create an account without address, Navigate to detail page, Add address to the account. With new address is added to the account, auto assignment is NOT triggered.


EXPECTED BEHAVIOR
-----------------------
 account updating with an address: the Overlay territories are assigned and also the Prime territory is assigned


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see the prime territory on the updated account..

Cause

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