Due Date Changing In SUI and BI (Doc ID 2129193.1)

Last updated on APRIL 25, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Territory Management, Quotas

ACTUAL BEHAVIOR
---------------
Value of Activity Due Date field in BI Report is different from value of the field in OSC UI.

EXPECTED BEHAVIOR
-----------------------
Value of Activity Due Date field in BI Report should be equal to value of the field in OSC UI.

STEPS
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The issue can be reproduced at will with the following steps:
1. Build a Report in BI Answers on the "Sales - CRM Customer Overview" Subject Area.
2. Select the following Attributes:
"Activity"."Activity Function"
"Activity"."Activity Name"
"Activity"."Due Date"
3. Click on 'Results' tab to view the report.

Observe that the Due Date field in the BI Report is showing the timestamp different from the Due Date of the Activity in SUI

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the customer has an error in the weekly recap reporting which is used for evaluating sales rep performance.

Cause

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