Error Appears after Exchange Mailbox Moved To New Server (Doc ID 2129219.1)

Last updated on MAY 11, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Microsoft Outlook

Customer has moved from on premise Exchange mail server to hosted mailserver. After Mailbox moved to new server, error appears after rebooting computer

Customer has closed Outlook several times and the issues continues. After choosing cancel the sync icon disappears.

ERROR
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Received error message: Recent Oracle Sales Cloud for Outlook update requires MS Outlook to be restarted for the changes to take effect. Please save you changes, then close MS Outlook and run It again.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot sync after moving to hosted exchange server

Cause

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