Nullpointer Exception When Creating Promotion Program

(Doc ID 2129251.1)

Last updated on MAY 16, 2016

Applies to:

Oracle Fusion Sales for Consumer Goods Retail Execution - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

ISSUE

Getting JBO-29000: Unexpected exception caught: java.lang.NullPointerException, msg=null error when creating Promotion Program Soap
On : 11.1.11.0.0 version, Sales, Sales Catalog
Cannot Perform REST POST after R11 Upgrade
After R11 upgrade cannot perform an insert (POST) via REST service.

ERROR
-----------------------
java.lang.NullPointerException
An application error occurred. See the incident log for more
  information.
 
An application error has occurred. Your help desk can use the
  following information to obtain a more detailed description of
  this incident: 229, Server Domain: CRMDomain,
  Server Instance: SalesServer_1, Application Name: SalesApp.
JBO-29000: Unexpected exception caught: java.lang.NullPointerException, msg=null: null

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. in PostMan setup an environment variable for the environment
2. note the GET works with this environment variable
3. setup POST with same header as GET
4. setup POST with header body containing fields to insert
5. upon sending POST error appears

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot cannot perform an insert (POST) via REST service.

Cause

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