Error When Synchronizing CPQ with Sales Cloud For Closed Opportunities of type JBO-MOO:::MOO_CLOSE_OPTY_COMP_RQD (Doc ID 2129310.1)

Last updated on APRIL 22, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, CX Integration

When attempting to syncrhonize the Opportunity from CPQ to EBZD, the following error occurs.

No se pudo realizar la acción: Actualizar oportunidad
Durante integración de comercio ID de proceso: 36244034, nombre: OSC - Crear ítems de ingreso y Forecast
Se produjo un error al comunicarse con el sitio de socio.
Mensaje de error del sitio de socio:
JBO-MOO:::MOO_CLOSE_OPTY_COMP_RQD: MOO-450241You have not associated a competitor with this opportunity. You must add a competitor to the opportunity before you can close it.


STEPS
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1. When trying to synchronize the opportunity from CPQ to OSC

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot synchronize the opportunity from CPQ to EBZD

Cause

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