Instance Is Down For Unplanned Downtime

(Doc ID 2129389.1)

Last updated on APRIL 26, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.0.0 version, Performance

When attempting to access the application the following error occurs.

ERROR
-----------------------
The Oracle Cloud environment is currently unavailable. Our team is actively working to resolve this unplanned downtime and to restore your service(s) as quickly as possible

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. click on the application URL
2. notice the error message


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, no user can access the test environment and UAT is getting delayed

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms