Review/Analyze Panel Not Loading/Updating in FireFox and IE (Doc ID 2129997.1)

Last updated on APRIL 28, 2016

Applies to:

Oracle Social Marketing Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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When users navigate to the Publish module and then the Post Grid loads, the Review/Analyze panel data will load for the post on the first row of the grid. But if users click on any other row in the grid, the Review/Analyze panel will not update with the different post's data. This is the case in FireFox and IE but not for Chrome.


EXPECTED BEHAVIOR
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The Review/Analyze pane on the right of the post grid should update with the post data corresponding to the row you click/highlight on the post grid.


BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot publish draft posts, review or analyze their posts, or preview any posts except the one on the first row of the post grid.

Cause

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