Post Remove button missing in Post Grid (Doc ID 2130296.1)

Last updated on APRIL 25, 2016

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : Publish

ACTUAL BEHAVIOR
---------------
Account Administrator does not have the option "Remove" on posts in Publish Post Grid.


EXPECTED BEHAVIOR
-----------------------
The remove option on all posts should be available to all users with role "Administrator" or "Editor" on the account level.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Workflow & Automation -> Users
2. Change the role of a user to "Administrator"
3. Login into SRM with this user
4. Go to Publish -> Post Grid
5. On any post, open the menu to delete the post
the option to remove is not available.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot perform their daily activities

Cause

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