Clicking on the 'Download File' Link to Download an XML File From the Job Status Window of P6 Professional Does Nothing When Connected to an EPPM Database (Doc ID 2130400.1)

Last updated on MARCH 21, 2017

Applies to:

Primavera P6 Professional Project Management - Version 16.1.0.0 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.1.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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When attempting to click on the 'Download File' link within the Job Status window of P6 Professional for downloading an exported XML file (while connected to an EPPM database), no XML file download is initiated and instead clicking the link does nothing. 

EXPECTED BEHAVIOR
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When attempting to click on the 'Download File' link within the Job Status window of P6 Professional for a XML export, a browser should launch to load P6 (web) for in initiating the XML file download. 

STEPS
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The issue can be reproduced at will with the following steps:

  1. Log into P6 Professional and open a Project.
  2. Select File, Export
  3. Select any XML export type and step through the wizard.  Note, XML export service should initiate and the status can be viewed in the Job Status window.
  4. Go to Tools, Job Status.
  5. Once the export job has completed, select Refresh and the download file link should be accessible.
  6. Try to click on 'Download File' link but note that nothing occurs and no browser page is initiated to launch P6 (web) for downloading the XML file.

Changes

 

Cause

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