Thumbnail image selection for facebook links in SRM Publish

(Doc ID 2130828.1)

Last updated on APRIL 27, 2016

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
A thumbnail image preview does not appear when scheduling/creating a post for some facebook links through the SRM Publish.

EXPECTED BEHAVIOR
-----------------------
Thumbnail images should have be showed since the site contains images/video for users to selected desired one.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to SRM> Navigate to Publish.
2. In the url section copy the facebook url of concern.
3. Thumbnail image selection doesn't appear/ post is shown empty.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Unable to publish post with image selected.

Cause

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