Rel 11 Upgrade - The Order Detail Page Is Throwing Error While Drilling Down On Record (Doc ID 2132503.1)

Last updated on APRIL 29, 2016

Applies to:

Oracle Fusion Sales for Consumer Goods Retail Execution - Version 11.1.11.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.0.0 version, Accounts

When attempting to drill down on any Order record, the following error occurs.

ERROR
-----------------------
An application error occurred. See the incident log for more information.

An application error has occurred. Your help desk can use the following information to obtain a more detailed description of this incident 396, Server Domain:
CRMDomain, Server Instance: CRMCommonServer_1, Application Name: CrmCommonApp.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

-- Login to Consumer Good env
-- NAV to Order
-- Drill down to any record
-- Pop-up the error 

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot do any Order

Cause

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