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Enhancement Request- Speed up the process of creating a new tweet/post (Doc ID 2132515.1)

Last updated on MARCH 26, 2019

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.


Enhancement request :

The process of creating a post for publishing & the response of the system are too slow.

Maybe the issues were faced during some unexpected maintenance or service unavailable hours, but really it takes time to upload tweets.
Regarding the live tweeting, 11 seconds is for sure only the time from the click to “publish” till it is online.

To get to the “publish” action, it takes minutes to have a tweet prepared to be published:

As you can see, It’s too many passages to get a post done and published. I am on site and I have to
- Follow the action
- Write an update
- Select a picture or shoot one
- Upload it into the images of the platform and wait for this to be done (it takes sometimes 20/30 seconds)
- Associate the pic to the tweet
- Publish and wait for it to be live

In all this process I should stay in the platform all the time and this forces me not to
- Check our competitors or our profile
- RT fans tweets
- See comments and like

For all of these reasons the platform is actually not usable to do the live tweeting.


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