Outlook Connector - Account Search

(Doc ID 2133200.1)

Last updated on JULY 27, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 to 11.12.1.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On  Microsoft Outlook

ACTUAL BEHAVIOR
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Outlook Connector - Account Search

When sharing a email and trying to search for an 'Account' , when customer clicks "Search In Sales Cloud" the search box just goes away and no search is performed. Issue is observed by multiple users, it started after PB16 was applied on weekend.
No Error is thrown

EXPECTED BEHAVIOR
-----------------------
On clicking Search for Sales Cloud, system should perform a search for the requested Account in OSC

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Share email
2. Click on Search button of Account
3. Enter search term and click 'Search in Sales Cloud'.
4. The search window closes and search is not performed.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot search for accounts in Sales Cloud

Cause

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