BI Publisher Scheduler Error: "Problem" status in Scheduling Job History record. "Delivery Failed" message when hovering over the "Problem" status. (Doc ID 2133230.1)

Last updated on AUGUST 28, 2023

Applies to:

Symptoms

When trying to schedule a job using BI Publisher (BIP), an error message is received, and the report is not delivered.

After trying to schedule a scheduled report using BIP, you receive "Delivery Failed" error message, and the report is not delivered.


ERROR
-----------------------
"Problem" status in Scheduling Job History record. "Delivery Failed" message when hovering over the "Problem" status.

It looks like this:
"
Delivery failed.
[INSTANCE_ID=<PODHostname>.oracle.com.<XXXXXXXXXXXXX>]
[OUTPUT_ID=1452]
Document processing is successful
[INSTANCE_ID=<PODHostname>.oracle.com.<XXXXXXXXXXXXX>]
"


STEPS
-----------------------
The issue can be reproduced with the following steps:

1. Login as Sales Administrator

2. Schedule a BIP report to send:
  - Set it to "Run Now"
  - Enter a valid email address as the delivery recipient

3. View Job history after and note the "Problem" Status (hover over the status to view the error above)


BUSINESS IMPACT
---------------------------
Due to this issue, users cannot schedule any BI-Publisher created reports.

Cause

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