Delay in Facebook Messages Flowing into Engage (Doc ID 2134272.1)

Last updated on JULY 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
User encountered two-hour delay in the pulling of messages from Facebook.

EXPECTED BEHAVIOR
-----------------------
Messages should be updated in Engage in near real time.


Cause

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