Error When Trying To Create/Save/Delete a Document in Document Designer [An Unknown Error has occurred] (Doc ID 2134418.1)

Last updated on MAY 24, 2016

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2015 R1 and later
Information in this document applies to any platform.

Symptoms

When attempting to create, save or delete a document in Document Designer, an error is received:
An unknown error has occurred

This happens for all documents, regardless of their size, time of creation or any other changes made recently.

Also, this behavior has been noticed recently after a document has been copied.

In the Doc Designer print logs, further errors can be seen.

May 5, 2016 10:43:23 AM com.bm.xchange.external.server.DataHandler readBody
INFO: Partial body read, Bytes still remaining in bodyBuf:43943
[DEBUG]: Parsing command data
[DEBUG]: XMLMind - Converting FO to DOCX
warning: unknown element "bookmark-tree" (line #1, column #27868)
warning: unknown property name "cpq-cell" (line #1, column #29537)
warning: unknown property name "cpq-cell" (line #1, column #29949)[...]

Cause

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