Latest Package Is Not Getting Downloaded For IBM Notes

(Doc ID 2134492.1)

Last updated on MAY 09, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

Steps to reproduce any issue (if known)
• Open Lotus Notes
• Click on the tray icon of Oracle Sales Cloud for IBM Lotus Notes
• Click on “synchronize all changes”
• Wait for the message “There’s a package with a new configuration of the application. Do you want to download and apply the package?"
• Click on “Yes” to remove current data, recreate the data structure and download the data again"
• At this point, the apply customization process stops/freezes and does not apply the new package.

Cause

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