Character Count Error for Facebook Post in Publish (Doc ID 2134622.1)

Last updated on MAY 10, 2016

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

Publish grid states that there is a stream error for post. An error message appears when user clicks preview to drill down to specific post:

"Facebook posts must be less that 5000 characters. Please reduce your message character count by [X] characters."

However, post text is nowhere near 5000 characters.

Cause

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