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Forecast amount and open pipeline value suddenly appears as zero (Doc ID 2134741.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Sales Forecasting

ACTUAL BEHAVIOR
---------------
Forecast amount and open pipeline value is coming correctly. And then suddenly it appears as zero and then again after some time values start appearing correctly.

The same is observed both in Classic UI and Simplified UI.

EXPECTED BEHAVIOR
-----------------------
When checking the forecast the amount appears correctly all the time.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Navigator
2. Go to forecast
3. Check the value displayed

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see the correct forecast value, they cannot use the forecast functionality

Cause

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In this Document
Symptoms
Cause
Solution


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