Forecast amount and open pipeline value suddenly appears as zero

(Doc ID 2134741.1)

Last updated on MAY 05, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Sales Forecasting

ACTUAL BEHAVIOR
---------------
Forecast amount and open pipeline value is coming correctly. And then suddenly it appears as zero and then again after some time values start appearing correctly.

The same is observed both in Classic UI and Simplified UI.

EXPECTED BEHAVIOR
-----------------------
When checking the forecast the amount appears correctly all the time.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Navigator
2. Go to forecast
3. Check the value displayed

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see the correct forecast value, they cannot use the forecast functionality

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms