Number of "Opened Activities" in Contact infolet is wrong (Doc ID 2135649.1)

Last updated on MAY 15, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
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In SUI - Contacts - Activities sub-tab, the customer has created a new task for a particular contact, with status "Not started". Even though this task exists, when going to SUI - Contacts - Overview tab, in the Infolet section, the count for Activities is still 0.

EXPECTED BEHAVIOR
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The count in the Infolet for Activities should be the same as the number of activities existent for the contact.

Cause

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