Unable To Open Any Object In SUI (Doc ID 2137158.1)

Last updated on AUGUST 12, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

While trying to edit Lead, Opportunity, Account OR Contact Detail page in Mobile Application getting "Error Loading Content - Server Error" Error Message

In some cases sales server can crash after you create/edit opportunity in MUI. It would crash and all users impacted, cannot login through any UI, and then server would come back up in 10 mins or so.

Changes

If Dynamic(custom) layouts exist in addition to default layout. But the custom layouts are deprecated and only default layout active OR Dynamic(custom) layouts are active but have advanced expression / Roles
defined for the layout to be picked and there are chances of default layout being loaded if the Role or advance expression criteria does not match.

Cause

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