Archived messages start showing up in Inbox (Read or Unread) (Doc ID 2137671.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

 On : Engage

ACTUAL BEHAVIOR
---------------
A number of messages which had been archived start showing up Inbox all of a sudden

EXPECTED BEHAVIOR
-----------------------
Once a message is archived it should remain in archived folder unless a new activity on the same thread is initiated by the user.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Engage
2. Switch to Under section
3. Check the list of messages - there are quite a few which had been read but still show up here.
4. Open any of these messages & check the internal activity. The last activity is Archived & there is no response on the message from user after this.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
This creates a confusion for the users

Cause

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