Error At The Time Of Applying Receipt To Invoice: "The Sum Of Debits And Credits Are Out Of Balance" (Doc ID 2137679.1)

Last updated on AUGUST 04, 2017

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

Error at the time of applying receipt to invoice: "The sum of debits and credits are out of balance"

At the time of applying a receipt to an invoice, the error "The sum of debits and credits are out of balance. This action was blocked to avoid inaccurate accounting entries" was displayed. (Screenshot attached)

ERROR
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The sum of debits and credits are out of balance. This action was blocked to avoid inaccurate accounting entries

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate -> Receivable Balances
2. Manage Receipts and search for receipt and open.
3. Try to apply a receipt.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot apply transactions to receipts.

Cause

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