Newly Created Address Disappears From SUI (Doc ID 2137738.1)

Last updated on JUNE 02, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Accounts, Contacts, Households


Newly Created Address disappears from SUI
The issue is that when customer opens an Account which has multiple address and when we update the one of the existing address and save the record , the remaining address gets disappeared from UI.

The issue can be reproduced at will with the following steps:
Open an Account and click on Add new Address.
Add a new Address to the Account. It can be of Any type.
Click on SAVE the Address Created New gets disappeared from the UI. When checked in Back end the Address is Still Active but it does not display in the UI.


Cause

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