Importing Customers Not Loading Address Data Associated With It (Doc ID 2137917.1)

Last updated on MAY 13, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
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Import Customers isn't loading address data associated with it

Customer loaded accounts and many of them have addresses. The accounts got loaded fine, but the address was not loaded, and there are no errors. Since import is not creating the addresses, no territory assigned to the accounts.

EXPECTED BEHAVIOR
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Addresses should be created/updated in import job.

STEPS
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The issue can be reproduced at will with the following steps:
1. Import account.
2. Completes with errors. Addresses are not created/updated and no errors in the logs.

Cause

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