Company Admin is Receiving an "User Unlock Operation Failed...' Error When Trying to Unlock Users in the Cloud Admin Tool

(Doc ID 2139068.1)

Last updated on JUNE 07, 2016

Applies to:

Primavera Unifier Cloud Service - Version and later
Information in this document applies to any platform.


When the Company Admin tries to unlock users in the Cloud Admin Tool, they are receiving this error message:

"User(s) Unlock Operation Failed - Some/All of selected users could not be Unlocked."

Sometimes when they log back into the tool later they find that the user was unlocked, but there can be a significant delay.


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