Sparse Array Errors (Doc ID 2139429.1)

Last updated on JUNE 23, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

When user is searching accounts and then selecting the account name to view the profile, user is receiving sparse array error's
This is intermittent and can't be reproduced at will.

ERROR
In Account / Customer UI of Desktop UI, see the following error:
SparseArrayImpl::getStorageIndex error:index = -1, storageInd = 0, populated = 2

STEPS
The issue can be reproduced intermittently with the following steps:
1. From Customer Center, search for a customer and launch details.
2. Edit the customer

Cause

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