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"Item cannot be modified" Error When Accepting Meetings in Outlook (Doc ID 2139995.1)

Last updated on DECEMBER 01, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Microsoft Outlook

Outlook Error When Accepting Meetings

When accepting meeting in Outlook, user is experiencing error "Item cannot be modified". A duplicate, not accepted appointment is created in Calendar folder. This issue is experienced by attendee user and it is specific to read-only appointments.

The appointment present in user's calendar will be read-only when it is already shared with Sales Cloud by the owner, but user is not the owner of this meeting.

Item cannot be modified

The issue can be reproduced at will with the following steps:

  1. Create new unshared meeting as User1 (U1) and sends invite to User2 (U2)
  2. U2 opens this, share with Sales Cloud and press on [save and close]
  3. U2 sync all changes
  4. U2 opens this not accepted meeting and try to accept it

The issue has the following business impact:
Due to this issue, attendee users of read only appointment cannot open and accept the meeting.


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