Oracle Cloud environment is currently unavailable (Doc ID 2140092.1)

Last updated on OCTOBER 26, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

ON Fusion Applications 11.1.11.1.0 in Stage/Test SaaS Environment:
====================================================
When trying to access the CRM Home landing page, the following error message appears in random locations. For example: When selecting Sales > Opportunities, Manage Product Groups, etc


"The Oracle Cloud environment is currently unavailable. Our team is actively working to resolve this unplanned downtime and to restore your service(s) as quickly as possible.
In the meantime we encourage you to visit cloud.oracle.com
Oracle Applications — Empowering Modern Business in the Cloud"


 
STEPS
1. Login to Fuse Home page using https://<server>/homePage/faces/FuseWelcome
2. try to access any of the Sales pages e.g. Opportunity, Analytics etc using the Navigator/Springboard
3. Get the error message

Cause

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