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Troubleshooting Guide For Cloud Printer (Doc ID 2140116.1)

Last updated on NOVEMBER 22, 2018

Applies to:

Oracle Fusion Payments Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Purpose

Oracle Fusion SaaS customer can setup a cloud printer using the instructions detailed in Note:1964157.1. Purpose of this document is to list some of the common errors seen when using a cloud printer and solution to these issues.

 

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Issue 1: Printing job completes with timeout error
 Issue 2: Print job completes with HTTP error
 Issue 3: Print job completes with 401 Unauthorized error
 Issue 4: Printing fails with PKIX path building failed
 Issue 5: Printing fails with Server protocol version is not enabled or not supported by the Client
 Issue 6: Printing fails with http 502 error
 Issue 7: Unsupported PDF version 1.6
 Issue 8: Post R13 upgrade report and check printing is failing
 Issue 9: Print job fails with HTTP 404 error
 Issue 10: Print job fails with java.lang.NullPointerException
References

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