My Oracle Support Banner

Troubleshooting Guide For Cloud Printer (Doc ID 2140116.1)

Last updated on OCTOBER 03, 2023

Applies to:

Oracle Fusion Payments Cloud Service - Version and later
Information in this document applies to any platform.


Oracle Fusion SaaS customer can setup a cloud printer using the instructions detailed in Note:1964157.1. Purpose of this document is to list some of the common errors seen when using a cloud printer and solution to these issues.


Troubleshooting Steps

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Troubleshooting Steps
 Issue 1: Printing job completes with timeout error
 Issue 2: Print job completes with HTTP error
 Issue 3: Print job completes with 401 Unauthorized error
 Issue 4: Printing fails with PKIX path building failed
 Issue 5: Printing fails with Server protocol version is not enabled or not supported by the Client
 Issue 6: Printing fails with http 502 error
 Issue 7: Unsupported PDF version 1.6
 Issue 8: Post R13 upgrade report and check printing is failing
 Issue 9: Print job fails with HTTP 404 error
 Issue 10: Print job fails with java.lang.NullPointerException
 Issue 11: Print job fails with HTTP/1.1 413 Request Entity Too Large
 Issue 12: Large print job takes too long
 Issue 13: Print fails with "Remote host closed connection during handshake"

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.