Troubleshooting Guide For Cloud Printer (Doc ID 2140116.1)

Last updated on MARCH 02, 2023

Applies to:

Oracle Fusion Payments Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Purpose

Oracle Fusion SaaS customer can setup a cloud printer using the instructions detailed in Note:1964157.1. Purpose of this document is to list some of the common errors seen when using a cloud printer and solution to these issues.

Troubleshooting Steps

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In this Document

Purpose

Troubleshooting Steps

Issue 1: Printing job completes with timeout error

Issue 2: Print job completes with HTTP error

Issue 3: Print job completes with 401 Unauthorized error

Issue 4: Printing fails with PKIX path building failed

Issue 5: Printing fails with Server protocol version is not enabled or not supported by the Client

Issue 6: Printing fails with http 502 error

Issue 7: Unsupported PDF version 1.6

Issue 8: Post R13 upgrade report and check printing is failing

Issue 9: Print job fails with HTTP 404 error

Issue 10: Print job fails with java.lang.NullPointerException

Issue 11: Print job fails with HTTP/1.1 413 Request Entity Too Large

Issue 12: Large print job takes too long

Issue 13: Print fails with "Remote host closed connection during handshake"

References

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Troubleshooting Guide For Cloud Printer (Doc ID 2140116.1)

Applies to:

Purpose

Troubleshooting Steps

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Don't have a My Oracle Support account? Click to get started!