Expense Reports Approval for One Employee Fails: SOA ERROR -The record Supervisor does not exist (Doc ID 2140332.1)

Last updated on NOVEMBER 06, 2016

Applies to:

Oracle Fusion Expenses Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Manage Expenses-Approve Expense Report

The expense report was  submitted for approval for an employe and was rejected.  The following SOA error was generated.

The expense report approval flow works for other employees.

<bpelFault><faultType>1</faultType><operationErroredFault xmlns="http://xmlns.oracle.com/bpel/workflow/taskService"><part name="payload"><operationErroredFault xmlns="http://xmlns.oracle.com/bpel/workflow/taskService"><faultInfo>oracle.bpel.services.workflow.task.impl.RoutingSlipEvaluationException: oracle.bpel.services.workflow.task.impl.RoutingSlipEvaluationException: oracle.bpel.services.workflow.task.impl.RoutingSlipEvaluationException: oracle.bpel.services.workflow.task.impl.RoutingSlipEvaluationException: ORABPEL-0 </faultInfo></operationErroredFault></part></operationErroredFault></bpelFault>

Client received SOAP Fault from server : JBO-FND:::FND_CMN_RCRD_MSNG: <MESSAGE><NUMBER></NUMBER><TEXT>The record Supervisor does not exist.</TEXT><CAUSE></CAUSE><ACTION></ACTION><DETAILS></DETAILS><INCIDENT></INCIDENT></MESSAGE>

ERROR
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The approval process was halted due to an application error. Your help desk may refer to incident 22, soa_server1, FinancialDomain.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see expenses approved

Cause

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