Web Services Processing Is Unusually Slow (Doc ID 2140615.1)

Last updated on JUNE 27, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

While attempting to load a significant amount of data to the Account Entity being migrating from CRM, on stage the performance was on average 20 records per second (process in parallel, typically 5 to 8 queues). On production, the performance is on average 2 to 3 seconds with some transactions exceeding 90 seconds.

The issue has the following business impact:
Due to this issue, there is concern about the amount of time it is taking for the initial load of data on production and for future loads of differential data from the legacy system.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms