Clause Approval Not Being Triggered To The Approver On Submit For Approval

(Doc ID 2140961.1)

Last updated on MAY 23, 2016

Applies to:

Oracle Fusion Enterprise Contracts Management Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

Submitted clause for approval.
But the approver does not receive any notification to approve the same.
While submitting the Clause templates and other terms, it is going for an Approval process but the Contract administrator is not getting any notification regarding the submitted Clause.

EXPECTED BEHAVIOR
-----------------------
The approver from the approval group as setup in BPM should receive a notification for the approval.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Submit a Clause for approval

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use a clause as it is not approved

Cause

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