Oracle Click to Call Cloud Service: The Caller's Number Is Not Displaying To The Agent Handling The Call (Doc ID 2141148.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : NA version, Customer Client

ACTUAL BEHAVIOR
---------------
Caller ANI not displaying to agent

EXPECTED BEHAVIOR
-----------------------
Caller ANI should display to agent

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open call GUI on customer website
2. Make call
3. Check ANI display on destination phone

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, agents are not able to identify call number

Cause

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