My Oracle Support Banner

Reject Keyword Appearing in Listen Messages When Routed to Clarabridge (Doc ID 2141695.1)

Last updated on JULY 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Listen and Analyze

ACTUAL BEHAVIOR
---------------

Reject keyword is appearing in messages routed from Listen to Clarabridge; however, user cannot find snippet (mention) with this rejected keyword in the SM report.  


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.