Reject Keyword Appearing in Listen Messages When Routed to Clarabridge (Doc ID 2141695.1)

Last updated on JULY 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Listen and Analyze

ACTUAL BEHAVIOR
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Reject keyword is appearing in messages routed from Listen to Clarabridge; however, user cannot find snippet (mention) with this rejected keyword in the SM report.  


Cause

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