Social Properties Moderator Cannot Reply to a Specific Brand's Comments (Doc ID 2142445.1)

Last updated on JULY 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

User can see comments for some Facebook and Twitter properties for the channels, but do not have the ability to reply back to messages, posts, tweets, etc. User doesn't see the reply option under the gear symbol. User can see the option and reply to other channels comments, messages and tweets; 'reply' is an option under the gear symbol.

Cause

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