Paid Media Accounts are Not Listed in Custom Audience Creation

(Doc ID 2142954.1)

Last updated on JUNE 02, 2016

Applies to:

Oracle Social Marketing Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.


On : NA version, Paid Media

Paid media account are not listed in custom audience creation

Not able to create a custom audience in SRM due to no values populated in the Paid Media account drop down list.

Paid media account would be in drop down selection when creating custom audience.

The issue can be reproduced at will with the following steps:
1. Navigate to W&A > Accounts > Custom Audiences
2. "Create a Custom Audience"
3. View drop down selection list for Media Account is empty.

The issue has the following business impact:
Due to this issue, users cannot create new custom audiences.


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