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Paid Media Accounts are Not Listed in Custom Audience Creation (Doc ID 2142954.1)

Last updated on JULY 23, 2018

Applies to:

Oracle Social Marketing Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Symptoms

On : NA version, Paid Media

ACTUAL BEHAVIOR
---------------
Paid media account are not listed in custom audience creation

Not able to create a custom audience in SRM due to no values populated in the Paid Media account drop down list.

EXPECTED BEHAVIOR
-----------------------
Paid media account would be in drop down selection when creating custom audience.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to W&A > Accounts > Custom Audiences
2. "Create a Custom Audience"
3. View drop down selection list for Media Account is empty.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create new custom audiences.

Cause

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In this Document
Symptoms
Cause
Solution


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