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"Event Code PRMDB-2458-E: PRM DBAccess Error: Stream read error" When Importing XER in P6 Professional Using Cloud Connect (Doc ID 2142964.1)

Last updated on OCTOBER 09, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 15.2.6.0 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 15.2.6.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to import XER files via P6 Professional Cloud Connect, the import fails with the following event codes:

EVENT CODE
-----------------------
Event Code: PRMDB-2458-E
Description: PRM DBAccess Error: Stream read error

FOLLOWED BY EVENT CODE
------------------------------------------------
Event Code: VDBEG-2912-C
Description: TCVirtualDBEngine.GetDatabase: Database not found:

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to P6 Professional Cloud Connect
2. Choose File / Import
3. Provide credentials to import an .XER file.
4. Observe reported event codes.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot import .XER files via P6 Professional Cloud Connect.

Changes

 

Cause

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