Failed To Lock The Record In Table MOO_OPTY With Key Oracle.jbo.Key[zzz], Another User Holds The Lock (Doc ID 2143489.1)

Last updated on JUNE 01, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Opportunities

The error occurs when then click save Opportunity



ERROR
-----------------------
Failed to lock the record in table MOO_OPTY with key oracle.jbo.Key[300000014569384 ], another user holds the lock

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Edit Opportunity
2. Make changes
3. Click save
4. Get error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot manually edit opportunities while Import is being done.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms