Activity_AccountName_Not_Displayed_SUI_SR (Doc ID 2144308.1)

Last updated on MAY 31, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Activity Management

ACTUAL BEHAVIOR
---------------
Once Activity import is successful (appointment), the Account DCL in Activity record is blank. But the activity can be found under related Account.

Same happens when Appointment is created through UI (SUI)

EXPECTED BEHAVIOR
-----------------------
DCL field should also be filled in.

STEPS
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The issue can be reproduced at will with the following steps:
1 Import activity with Account  or create appointment with account in SUI (reopen the account and see the field)

BUSINESS IMPACT
-----------------------
Unable to find the related account from the Activity record

Cause

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