Some Contact Merge Fields Are Showing Empty

(Doc ID 2144437.1)

Last updated on MAY 31, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Leads, Sales Campaigns

ACTUAL BEHAVIOR
---------------
Several merge fields are not being passed to the e-mail from e-mail template of Sales Campaign, even if they have values.

EXPECTED BEHAVIOR
-----------------------
All merge fields included in e-mail template of Sales Campaign should be effectively included in e-mail sent if there are values for them in the record.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot convey all desired information via Sales Campaign treatment.

Cause

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