REGEX Tester Behaves Differently In Webcare EE Editor Than It Does In CX EE Editor (Doc ID 2144792.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : N/A version, Rules Engine

ACTUAL BEHAVIOR
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In Webcare, the RegEx Tester shows SUCCESS (green check), however testing the same regex in EE Editor within OSvC-RN CX, the Regex Tester shows RED 'X' (failed to match).
.
See attached screenshots.
 

EXPECTED BEHAVIOR
-----------------------
The EE Editor is the same logic/code. The Regex tester behavior should be the same in both Webcare and RN CX.

STEPS
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Steps to Repro:
1. Create a Rule with Condition=Visitor Browsing: Current Page URL
  Operator=Matches Regular Expression
  Regular expression is: \/secured\/home\.aspx
2. Use the RegEx Tester
  Sample Text for Reg Expr Test: itest3.allstate.com/secured/home.aspx


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users in RN-CX get an incorrect result from the Regex Tester.

Cause

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