Cannot Place Scheduled Post into Draft Mode or Change Date (Doc ID 2144824.1)

Last updated on JULY 28, 2017

Applies to:

Oracle Social Marketing Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Symptoms

User cannot put scheduled post into draft mode or change date and is receiving an error message when trying to change a scheduled post to a draft. User was unable to change date without receiving error, as well.


ERROR
-----------------------
Sorry! There was an error when we tried to save your post.
If you continue to have problems, please contact our Support team at https://support.oracle.com and include the following post info:
Post Info
Post Name: xxxxxxxxxxxxxxxxx
Post ID: xxxxxxx
Oracle Publish
http://publisher.vitrue.com

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Publish
2. Select scheduled post.
3. Change scheduled date or select save as draft.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot reschedule or un-schedule posts.

Cause

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