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Warning 'You need an updated version of Java to run Primavera P6. Click OK to install.' in P6 Web using the Firefox Browser (Doc ID 2144891.1)

Last updated on DECEMBER 03, 2019

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 15.2.7.1 to 17.12.12.0 [Release 15.2 to 17.12]
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 15.2.7.1 to 17.12.12.0 [Release 15.2 to 17.12]
Information in this document applies to any platform.

Symptoms

Symptom 1:

When attempting to load the Administer > User Access applet in P6 Web using a 32 bit Firefox browser, the following error occurs.

You need an updated version of Java to run Primavera P6. Click OK to install.

The issue can be reproduced at will with the following steps:
1. Log into P6 Web using a 32 bit Firefox browser and a 64 bit version of JRE.
2. Select Administer > User Access.
3. View the reported message.

Symptom 2:

The installed version of Firefox is 64 bit.

1. Log into P6 Web and click the Projects tab.
2. View the reported message.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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