P6 Web Displays Warning "You Need an Updated Version of Java to Run Primavera P6. Click OK to install." in Firefox Browser (Doc ID 2144891.1)

Last updated on FEBRUARY 28, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 15.2.7.1 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 15.2.7.1 and later
Information in this document applies to any platform.

Symptoms

Symptom 1:

When attempting to load the Administer > User Access applet in P6 Web using a 32 bit Firefox browser, the following error occurs.


The issue can be reproduced at will with the following steps:
1. Log into P6 Web using a 32 bit Firefox browser and a 64 bit version of JRE.
2. Select Administer > User Access

Due to this issue, users cannot view the User Access page.

 

Symptom 2:

The installed version of Firefox is 64 bit.


Logging into P6 Web and clicking Projects, get message "You need an updated version of java to run Primavera P6. Click OK to install."

 

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms