P6 Web Displays Warning "You Need an Updated Version of Java to Run Primavera P6. Click OK to install." in Firefox Browser
(Doc ID 2144891.1)
Last updated on NOVEMBER 29, 2017
Applies to:Primavera P6 Enterprise Project Portfolio Management - Version 18.104.22.168 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 22.214.171.124 and later
Information in this document applies to any platform.
When attempting to load the Administer > User Access applet in P6 Web using a 32 bit Firefox browser, the following error occurs.
You need an updated version of Java to run Primavera P6. Click OK to install.
The issue can be reproduced at will with the following steps:
1. Log into P6 Web using a 32 bit Firefox browser and a 64 bit version of JRE.
2. Select Administer > User Access
Due to this issue, users cannot view the User Access page.
The installed version of Firefox is 64 bit.
Logging into P6 Web and clicking Projects, get message "You need an updated version of java to run Primavera P6. Click OK to install."
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