Multi Address is not showing (Doc ID 2144924.1)

Last updated on JULY 15, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : cbky-test.crm 11.1.10.0.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
When an account has multiple addresses simplified UI only shows the primary despite multi address is enabled.
However if you switch do desktop UI you can see both address

EXPECTED BEHAVIOR
-----------------------
Multi Address should be shown in simplified UI

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Enable multi address in simplified UI
2. Import an account with multiple address
3. Check for the record and only one address will appear

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot go live

Cause

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