Unknown List Of Customers in Manage Customers Page (Doc ID 2145034.1)

Last updated on JUNE 01, 2016

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.1.10.0.0 to 11.1.10.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : NA version, Customer Data

ACTUAL BEHAVIOR
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When we go under Billing -> Manage Customers, we see a list of the customers under the “Accounts” section.
If we click on the scroll bar on the right, it says “Fetching Data”, then the whole data set disappears.
If we try to click on any of the records, the whole data set disappears as well.


EXPECTED BEHAVIOR
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Be able to scroll customers and edit/view them

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Manage Customers
2. Go to “Accounts” section
3. Click on the scroll bar on the right

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot navigate on customer account area

Cause

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